XYZ Company is an export-oriented industry which is important for them to focus on the competency of worker. Therefore, job satisfaction and workload are the important factors which influence the job performance based on the competency. This research highlighted a methodology to define the relationship between job satisfaction and performance using Kansei Engineering approach. Kansei Engineering approach is applicable to model the human sensibility factors using comparison between verbal and non-verbal parameters. The research objective is to determine the influence of job satisfaction and workload to worker performance. The workload factors were influenced by the workplace environment. Kansei words were acquired using the interview together with the video presentation as the source of worker image. A model of multiple regression analysis was developed as Kansei engineering model. The inputs were satisfaction and workload factors, while output is the worker performance. The research results indicated the correlation value of 77,5%, adjusted r square sebesar 44,1%. Research results indicated worker performance can be affected by job satisfaction and workload by 44.1%. The remained percentage of 55.9% was affected by others variable.
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